Our Mission

With compassion, respect, and expertise, our mission is to help our clients, their companions, and our referral veterinarians when they need it most.

Core Values

Respect

We respect our clients’ time, choices, ideologies, and values.

We respect our patients by being their advocates and treating them with care.

We respect our referral veterinarians by honoring their decisions and their client-patient relationships

We show honesty and integrity in every interaction.

Customer Experience

We believe in providing an exceptional customer experience in all things: a welcoming greeting, clear communication, warmth and kindness, options and accessibility, follow-through, and calm efficiency in an emergency. We are here when our clients and referral veterinarians need us.

Innovation and Best Medicine

We always offer the best medicine and constantly adapt to meet the highest standards of veterinary care. We only offer services or products that we believe in.

Education

We believe in the importance of continuous learning. An informed and educated staff allows for an informed and educated client. This leads to better advocacy and caregiving for the patient.

PETS Hospital Stands Against Racism.

Now, more than ever, I feel so fortunate to be able to live, work, and play on the beautiful Central Coast. I cannot imagine a better place to shelter-in-place and enjoy the incredible and diverse environment that we inhabit. I feel, though, that I should preface this with the fact that I am lucky enough to have a psychologically and financially rewarding job and a supportive family. I was raised Jewish so I have some experience with intolerance, but as a white male I am able to “hide in plain sight.” I recognize that this is a huge privilege and has sheltered me from many, many challenges that others in our community face daily.

Though in many ways the Central Coast is idyllic, I think that it’s critical to acknowledge the ever-present undercurrent of racial, sexual/gender, religious, ethnic, and socioeconomic disparity and prejudice that exists in our community.

PETS Hospital exists, at its core, to help our clients and our patients live happier, healthier, and more fulfilling lives. To this end, we feel that we cannot remain silent when insidious issues threaten the very livelihoods of so many of our friends, colleagues, and clients. We cannot stand idly by in the face of hate speech, ignorance, intolerance, and racism. We are greatly saddened to hear racial slurs pour from the mouths of locals and to see an image of a gallows and noose marring the wall of a local school.

Though I have always been involved in issues of tolerance and diversity in my personal life, I struggled with the appropriateness of involving my business. I have come to the conclusion that as local business owners and leaders we have an obligation to make our opinions heard and step beyond the bounds of day-to-day business. Only in this way can we hope to de-radicalize and de-politicize the ideals of racial justice and tolerance.

So, here goes…

At PETS Hospital, we believe that Black Lives Matter. We believe in the equality of all people, regardless of race, religion, or sexual and gender identity. We believe that all life has inherent value. We believe that science is real and fear the loss of trust in our scientific community. We worry about a willingness from many to accept the concept of alternate truths and facts, treating statements from laypeople and pundits with equal weight to those of experts. We believe that we should be open to discussion, continuous education, and always be striving to learn (and teach). We believe that we, humankind, represent a huge threat to our environment and climate and that every day is an opportunity to reduce our carbon footprint. We believe that history is important and should be taught honestly and remembered but not necessarily celebrated. We believe that COVID-19 is a real threat, and we wear masks to show respect and to help keep community members safe. We believe in the fallacy of false balance: not all issues have two sides and not all sides of an issue deserve equal treatment or are equally worthy of consideration.

At PETS Hospital, we believe that actions speak louder than words. We love our community and get involved whenever and wherever we can. Being active and giving our time to great local organizations like Rotary, Diversity Coalition San Luis Obispo County, Stand Strong, and the YMCA of SLO County is more important now than ever.

At PETS Hospital, we believe in love, tolerance, and understanding. It’s a time for unity, not division. We believe that NOW is the time for kindness.

VECCS Level II Facility

PETS Hospital was certified in August 2022 as a Level II veterinary emergency and critical care facility by the Veterinary Emergency and Critical Care Society.

The purpose of this certification is to recognize those hospitals that meet and exceed the minimum standards and guidelines published by VECCS. VECCS does this in the hopes of raising the standard of care while also increasing public and professional awareness in the area of veterinary emergency and critical patient care.

The VECCS has identified a Level II facility as such: “The Level II emergency and critical care facility is a 24-hour acute care facility with the medical staff, personnel and training necessary to provide emergent and critical patient care. This facility is open to receive small animal emergency patients 24 hours a day, 7 days a week, 365 days a year.”

We are so proud and honored to have achieved this certification. Our Mission and Core Values are the forefront of everything we do.

We are privileged to partner with the veterinarians in our wonderful community to provide services when you need it most.

Extraordinary Service. Remarkable Care. ANYTIME you need us.